Privacy Policy

1. Information We Collect

We collect information you provide directly to us and limited information collected automatically when you interact with our website or services:

• Personal information — your name, email address, mobile phone number, vehicle information, service history, payment information, and SMS opt-in records (including consent language, timestamp, and the source of consent).
• Non-personal information — IP address, browser type, pages visited, and similar usage data collected via cookies and analytics.
• Communication records — copies of emails, text messages, and call notes related to your service request, retained for service-delivery and recordkeeping purposes.

2. How We Use Your Information

• To schedule and deliver the services you request.
• To process payments and issue invoices.
• To send service-related communications such as appointment confirmations, technician en-route notices, and service updates.
• To send promotional or marketing messages — only if you have separately opted in to receive them.
• To improve our website, services, and customer experience.
• To maintain timestamped records of communication consent as required by law.
• To protect against fraud, abuse, and unauthorized use of our services.

3. SMS Messaging & Compliance

We operate our SMS programs in compliance with the TCPA and CTIA Messaging Principles & Best Practices. Users receive SMS messages only after providing express written consent, and consent is recorded with a timestamp. Users may opt out at any time by replying STOP to any message, or by contacting us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the messages you have consented to receive and may be disclosed only to our SMS aggregators and messaging service providers for the purpose of delivering those messages.

See our full SMS Program page for program scope, frequency, and opt-in/opt-out details.

4. Information Sharing & Disclosure

SeaBee Jack's Mobile Oil Change & More, LLC does not sell your personal information. We may share information only in the following limited circumstances:

• Service providers — vetted vendors who help us run our business (e.g., payment processors, scheduling software, SMS aggregators), under contract that restricts their use of the information.
• SMS aggregators and messaging providers — solely for the purpose of delivering messages you have consented to receive.
• Legal requirements — when required by law, subpoena, or to protect the rights, safety, or property of SeaBee Jack's, our customers, or the public.

Text-messaging originator opt-in data and consent — including phone numbers and consent records — will not be shared with any third parties, excluding the aggregators described above.

5. Data Security

We use industry-standard safeguards, including encryption in transit, restricted-access systems, periodic security review, employee training, and backup procedures, to protect personal information. No system is perfectly secure, but we take reasonable steps to protect the data you entrust to us.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to analyze traffic, remember preferences, and improve site functionality. You can disable cookies through your browser settings; some site features may not work without them.

7. Your Rights & Choices

• Access, update, or request deletion of your personal information.
• Opt out of marketing emails by using the unsubscribe link in any email we send.
• Opt out of SMS messages at any time by replying STOP.
• Withdraw consent for future communications by contacting us.

To exercise any of these rights, contact us at info@seabeejacksaz.com or (623) 226-3940.

8. Third-Party Links

Our website may link to third-party sites we do not control. This policy applies only to information collected by SeaBee Jack's Mobile Oil Change & More, LLC. We are not responsible for the privacy practices of third-party sites.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any change. Material changes will be communicated by email and/or by a prominent notice on this page.

11. Contact Us